Return Policy

At Pinaken we strive to provide you with a seamless shopping experience and quality
products. We understand that sometimes you may need to return a product, and we want to
make the return process as clear and straightforward as possible. Please take a moment to
review our return policy.

1. Eligibility for Returns

You may be eligible for a return if you meet the following conditions:

You purchased the product from Pinaken.com.
You request a return within 30 days of the delivery date.
The product is in its original, unused, and undamaged condition.
The product must be in its original packaging, including all accessories and documentation.
Personalized or customized products are not eligible for return unless they are defective or
damaged upon arrival.

2. Return Process

To initiate a return, please follow these steps:

a. Send a email on customercare@pinaken.com to initiate the return process.
b. We will write process the request from our end withing 2 business days.
c. Carefully package the item, ensuring it is in its original condition and includes all
accessories and documentation.
d. Ship the package to the address provided during the return request process.

3. Return Shipping

Please note that the cost of return shipping is the responsibility of the customer. You may
choose the shipping carrier of your preference and are encouraged to use a trackable and
insured method. Pinaken.com will not be responsible for lost or damaged return shipments.

4. Refund Process

Once we receive and inspect your returned item, we will process your refund within 7
business days. Your refund will be issued in the same form as your original payment method.
However, please be aware that the refund amount will be reduced by the cost of the shipping
of the product.

5. Non-Returnable Items

The following items are not eligible for return:
Gift cards
Items marked as "Final Sale"
Personalized or customized items (unless defective).

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact our Customer Support team within 7 days of receiving the product.

We will provide instructions on how to return the item and
will cover the cost of return shipping for defective or damaged products.

7. Customer Support

If you have any questions or need assistance with your return, please don't hesitate to reach
out to our Customer Support team at customercare@pinaken.com.

8. Policy Updates

Pinaken.com reserves the right to update or modify this return policy at any time without
prior notice. Please refer to the policy on our website for the most current information.
Thank you for shopping with Pinaken.com. We value your business and appreciate your
understanding of our return policy. We are committed to providing you with the best possible
shopping experience.